WIPRO: System Engineer L1
Eligibility Criteria
| Criteria | Details |
|---|---|
| Start Date | 18-Feb-2025 |
| End Date | NA |
| Job Description (Posting). | • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support. • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resolve customer complaints using applicable software. • Route calls and tickets to appropriate resources and Domains who can best support he user, • Document all call information according to standard operating procedures. • Recognize, document, and alert the management team of trends in customer calls. • Create SOPs for new Issues and resolution given. • Complete call logs and reports. |
| No. of Positions | Not Disclosed |
| Experience | Not Disclosed |
| Location | Bhatinda |
How to Apply(Default)
- Prepare a professional resume and cover letter.
- Research the company and its job requirements.
- Submit your application through the Wipro official portal.
- Follow up with an email after submitting your application.
- Prepare for an interview by practicing common questions.
- Stay organized and keep track of deadlines for application submission.